Important

Financial

Contacts

Banking Services

We’re an independent organisation that helps consumers – people just like you – who feel that they have been treated unfairly by their Banks, and lost money as a result. You don’t have to pay for our services, and we specialise in resolving the kind of disputes that cause stress and anxiety. When you need help, reach out to us. Ombudsman for Banking Services is Reena Steyn.

Call Centre: 0860-800-900

Whatsapp:  +27 66 473 0157

Email: info@obssa.co.za

Address: 34 – 36 Fricker Road, Ground Floor, 34 Fricker Road, Illovo, Johannesburg

 

Long Term Insurance

Our mission is to deal with complaints against life insurance companies arising from investment policies and policies which insure any of the following: life, credit, disability, health, funeral costs. We deal with complaints in a manner which is effective, efficient and fair. Our procedure is informal and a complainant does not require a lawyer. The office is independent and impartial and our service is free. The ombudsman for Long-term insurance is Judge Ron Mclaren.

Call Centre: 0860 103 236

Email: info@ombud.co.za

Address: Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town, 7700

 

Consumer Goods and Services

The CGSO enforces the Industry Code of Conduct by receiving and dealing with consumer goods and services related complaints by a consumer free of charge. Examples of goods include clothing, computer, cosmetics, food and beverage, footwear, furniture, electrical appliances, linen, hardware. The Consumer Goods and Services Ombudsman is Advocate Neville Melville.

 

Call Centre: 0860 000 272

Email: info@cgso.org.za

Whatsapp: 0813353005

Website: www.cgso.org.za

 

Office of the Credit Ombudsman

The Office of the Credit Ombudsman resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider. At all times we will act honestly, independently and fairly, balancing the rights of all parties. The Credit Ombudsman does consumer education pertaining to the credit and credit information industry. Our service is free of charge.

 

Call Centre: 086 166 2837

Email: ombud@creditombud.org.za

Website: www.creditombud.org.za

 

FAIS Ombudsman

The FAIS promote consumer protection and enhance the integrity of the financial services industry through resolving complaints impartially, expeditiously and economically. The ombudsman for Financial Services Providers is Noluntu Bam.

Call Centre: 012 470 9080 / 012 762 5000

Email: info@faisombud.co.za

Website: www.faisombud.co.za

 

Motor Industry Ombudsman

The Office of the Motor Industry Ombudsman is an institution which regulates the interaction and provides for alternative dispute resolution between persons conducting business within the automotive industry in South Africa and consumers, and among participants in the motor and related industries. The Motor Industry (MI) Ombudsman handles complaints by vehicle buyers against manufacturers, importers and dealers. The ombudsman is Johan van Vreden.

Call Centre: 086 116 4672

Email: info@miosa.co.za

Website: www.miosa.co.za

 

National Credit Regulator

To support the social and economic advancement of South Africa by regulating for a fair and non-discriminatory market place for access to consumer credit, promoting responsible credit-granting and credit use, and effective redress and to promote a South African consumer credit market that is fair, transparent, accessible and dynamic. For Credit Transaction problems, the Ombudsman is Nicky-Lala-Mohan. For Debit Counselling problems, the Ombudsman is Nomsa Motshegare.

Call Centre: 0860 627 627/ 077 781 6431/ 0861 662 837

Email: complaints@ncr.org.za

Website: www.ncr.org.za

 

The Ombudsman For Short Term Insurance

The Office of the Ombudsman for Short-Term Insurance provides consumers with a free, efficient and fair dispute resolution mechanism to resolve disputes with insurers. The Office can assist consumers with the following personal lines short-term insurance such as motor, home owners (Buildings, householders (Contents), cell phone, travel, disability, credit protection insurance and commercial insurance on a limited basis, i.e. claimants such as small businesses, including a sole proprietor or trader, a juristic person, partnership or trust that has a turnover in the last financial year of less than R10 million.  The Ombudsman For Short-term Insurance is Advocate Deanne Wood.

Call Centre: 011 726 8900

Email: info@osti.co.za

Website: www.osti.co.za

 

Tax Ombudsman

The vision of the Office of the Tax Ombud is to strengthen taxpayers’ confidence in tax administration. The Office of the Tax Ombud is committed to being an efficient, independent, impartial and fair redress channel for taxpayers. The Tax Ombudsman is Judge Bernard

Call Centre: 0800 662 837/ 012 431 9105

Email: complaints@taxombud.gov.za

Website: www.taxombud.gov.za

 

Pension Fund Adjudicator and Retirement Fund problems

The Pension Funds Adjudicator is a specialist tribunal that aspires to be a respected institution that makes binding and final determinations in pension fund complaints submitted to it in terms of the ACT. The mission of the OPFA is to resolve complaints in terms of the ACT to uphold the integrity of the pension fund industry and to protect the interests of pension fund members. The Pension Funds Adjudicator Is Muvhango Lukhaimane.

Call Centre: 012 3461738 / 012 748 4000

Email: Enquiries@pfa.org.za

Website: www. pfa.org.za

 

National Consumer Commission

Promote compliance with the Consumer Protection Act through advocacy and enforcement, to ensure fair business practice and to uphold the social and economic welfare of consumers and to be the leading institution in consumer protection that is professional, responsive and effective. The National Consumer Commissioner is Ebrahim Mohamed.

Call Centre: 0860 003 600/ 012 428 7000

Email: complaints@thencc.org.za

Website: www.thencc.gov.za

 

Ombudsman – City of Cape Town

We investigate and facilitate the resolution of public complaints against the administration. We render as an independent, impartial, unbiased, non-prejudicial and apolitical ombudsman service, which mainly entails alternative dispute resolution, alongside advocacy, relationship management and communication.

Call Centre: 021 400 5487 / 021 400 1944

Email: ombudsdirect@capetown.gov.za

Address: 3rd floor, Tower Block, Cape Town Civic Centre, 12 Hertzog Boulevard, Cape Town.

 

ICASA (Independent Communications Authority of South Africa)

The Independent Communications Authority of South Africa (ICASA) acts as a watchdog of the telecommunications, broadcasting and postal industries. The Authority is mandated to receive complaints from the public about services provided by telecommunications, broadcasting and postal licensees. The providers of telecommunications services and products have a duty to give consumers fair hearing and settlement with respect to complaints about poor services and faulty equipment.

Call Centre: 021 561 6800

Email: consumer@icasa.org.za

Address: Ground floor, Knowledge Park 111, Heron Crescent, Century City, Cape Town

 

Department of Labour Ombudsman South Africa

Call Centre: 0860 103 236/ 0860 662 837

Email: info@ombud.co.za

 

Ombudsman Community Schemes

The Community Schemes Ombudsman Service is a statutory dispute-resolution service for owners and residents of community schemes, including sectional title schemes, share block companies, homeowners’ associations and schemes for retired persons. The chief ombudsman is Advocate Seeing Letele.

Call Centre: 010 593 0533

Email: info@csos.org.za

Website: http://csos.org.za

 

The Financial Service Conduct Authority (FSCA)

The financial Service Conduct Authority (FSCA) Formerly FSB which regulates the financial services industry. Commissioner for Investment problems is Ms. Katherine Lee Gibson.

Call Centre: 0800 203 722/ 012 428 8000

Email: info@fsca.co.za

Website: www.fsca.co.za

 

Medical Scheme problems

The Council for Medical Schemes is a Statutory body that supervises medical schemes. The acting registrar of Medical Schemes is Dr Sipho Kabane.

Call Centre: 0861 123 267

Email: complaints@medicalschemes.com

Website: www. medicalschemes.com

 

SASSA

Call Centre: 0800 601 011

Tel. 012 400 2000

website: www.sassa.gov.za

 

Dept. of Labour – UIF

Cape Town

Tel. No. (021) 468 5500 / (021) 468 5502/4

Email: Bhele.Mzinyati@labour.gov.za orwc.customercare@labour.gov.za

 

Bellville

Tel. No. (021) 941 7000

Email: Thozama.ngonyama@labour.gov.za orwc.customercare@labour.gov.za

 

Mitchells Plain

Tel. No. (021) 391 0591

Email: karen.fuller@labour.gov.za orwc.customercare@labour.gov.za

 

Dept. of Social Welfare – Western Cape

CHILDREN AND FAMILIES PROGRAMME

The main aim of the Children and Families Programme is to help build families that function well and communities that care for, protect and develop children appropriately.

Contact

Ms Sherene Lucas   Tel: 021 483 4016   E-mail: Sherene.Lucas@westerncape.gov.za

Ms Ancilla Adonis    Tel: 021 483 4631    E-mail: ancilla.adonis@westerncape.gov.za

Ms Nomfanelo Hobongwana    Tel: 021 483 6135

E-mail: nomfanelo.hobongwana@westerncape.gov.za

Ms Esmarie Beukes   Tel: 021 483 6090   E-mail: Esmarie.Beukes@westerncape.gov.za

Ms. Lynne Edwards   Tel: 021 483 2643    E-mail: lynne.edwards@westerncape.gov.za

Ms Madelene Junies   Tel: 021 483 0164   E-mail: Madelene.Junies@westerncape.gov.za

Mr Igsaan Williams    Tel: 021 483 4021    E-mail: Igsaan.Williams@westerncape.gov.za

 

GETTING A MAINTENANCE ORDER

As parents, we have a legal duty to financially support our children. If you’re the primary caregiver of a child, you have the right to apply to a maintenance court for an official demand that the other parent contributes monthly to the support of the child. Full procedure at https://www.westerncape.gov.za/service/getting-maintenance-orderApplying for a maintenance order is free.

ENFORCING A MAINTENANCE ORDER

If the court has ordered that a parent must pay child support, it’s a criminal offence not to pay. If the person who has been ordered to pay maintenance doesn’t pay, even though the court has ordered them to do so, you need to: Go to the maintenance office and complain. It’s important to make a formal complaint whenever the other parent doesn’t pay.

 

Maintenance Courts

Athlone

Corner of Dobson Road and Old Klipfontein Road, Athlone, 7764.  (It is situated on top of Nedbank)

Tel. No. 021 697 1735

Mitchell’s Plain

1st Avenue Eastridge Mitchell’s Plain, 7785

Tel. No. 021 370 4200

Email: yismail@justice.gov.za

The Court Manager is: Ms Y Ismail

Wynberg

Church Street, Wynberg, 7800

Tel. No. 021 799 1931 / 1991 / 1992 / 1993 / 1994/ 1995 / 1996

 

Capitec Bank

Customer service: 0860 10 20 43

Whatsapp: 067 418 9565

Client Care Centre 021 941 1377 (Available 24hrs a day)

Report Fraud/Stolen card: 24hr Client Care Centre on 021 941 1377.

Email: ClientCareCentre@capitecbank.co.za

 

First National Bank (FNB)

Customer service: 087 575 9404

Emergency No. (24 Hour) 087 575 9406/ 011 369 1189

Report Fraud (24 Hour) :  087 575 9444/+27 11 369 2924

Complaints: 087 575 9408

Email: care@fnb.co.za

 

Standard Bank

Customer service: 0860 123 000

Emergency No. (LOST OR STOLEN CARDS):  0800 020 600

Report Fraud (24 Hour) :  0800 020 600

Complaints: 087 575 9408

Email: information@standardbank.co,za

 

ABSA

Customer service: 0860 008 600

Emergency No. (LOST OR STOLEN CARDS) (24 Hour) 0800 111 155/+27 (0) 11 501 5050

Report Fraud (24 Hour) :  0860 557 557/+27 (0) 11 501 5089

Complaints: 0800 41 41 41        Email: actionline@absa.co.za

Email: absa@absa.co.za

 

Nedbank

Customer service: 0860 555 111

Emergency No. (LOST OR STOLEN CARDS):  0800 110 929

Report Fraud (24 Hour) :  0800 110 929

Client Complaints Helpline on 0860 444 000   Email: clientfeedback@nedbank.co.za

Corruption – 0800 000 909 or nedbankgroup@tip-offs.com

 

African Bank Limited

Customer service: 0861 111 011

Emergency No. (LOST OR STOLEN CARDS):  0861 000 555

Client Complaints Helpline on 0861 123 456   Email: CExperience@africanbank.co.za

Anonymous complaints or Tip-offs: 0800 633 633  Email: africanbank@tip-offs.com

 

DEBTFREE MAGAZINE

Free monthly online magazine for those in debt review and dealing with debt. Easy to read on your computer or phone. It contains helpful tips and advice on how to make the most of the debt review process and how to avoid common mistakes during the process. The magazine has a service directory of NCR registered debt counsellors if you are looking for help and contact details for the bank’s debt review departments.

www.debtfreedigi.co.za

Email: magazine@debtfreedigi.co.za