We’re an independent organisation that helps consumers – people just like you – who feel that they have been treated unfairly by their Banks, and lost money as a result. You don’t have to pay for our services, and we specialise in resolving the kind of disputes that cause stress and anxiety. When you need help, reach out to us. Ombudsman for Banking Services is Reena Steyn.
Call Centre: 0860-800-900
Whatsapp: +27 66 473 0157
Address: 34 – 36 Fricker Road, Ground Floor, 34 Fricker Road, Illovo, Johannesburg
Long Term Insurance
Our mission is to deal with complaints against life insurance companies arising from investment policies and policies which insure any of the following: life, credit, disability, health, funeral costs. We deal with complaints in a manner which is effective, efficient and fair. Our procedure is informal and a complainant does not require a lawyer. The office is independent and impartial and our service is free. The ombudsman for Long-term insurance is Judge Ron Mclaren.
Call Centre: 0860 103 236
Address: Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town, 7700
Consumer Goods and Services
The CGSO enforces the Industry Code of Conduct by receiving and dealing with consumer goods and services related complaints by a consumer free of charge. Examples of goods include clothing, computer, cosmetics, food and beverage, footwear, furniture, electrical appliances, linen, hardware. The Consumer Goods and Services Ombudsman is Advocate Neville Melville.
Call Centre: 0860 000 272
Office of the Credit Ombudsman
The Office of the Credit Ombudsman resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider. At all times we will act honestly, independently and fairly, balancing the rights of all parties. The Credit Ombudsman does consumer education pertaining to the credit and credit information industry. Our service is free of charge.
Call Centre: 086 166 2837
The FAIS promote consumer protection and enhance the integrity of the financial services industry through resolving complaints impartially, expeditiously and economically. The ombudsman for Financial Services Providers is Noluntu Bam.
Call Centre: 012 470 9080 / 012 762 5000
Motor Industry Ombudsman
The Office of the Motor Industry Ombudsman is an institution which regulates the interaction and provides for alternative dispute resolution between persons conducting business within the automotive industry in South Africa and consumers, and among participants in the motor and related industries. The Motor Industry (MI) Ombudsman handles complaints by vehicle buyers against manufacturers, importers and dealers. The ombudsman is Johan van Vreden.
Call Centre: 086 116 4672
National Credit Regulator
To support the social and economic advancement of South Africa by regulating for a fair and non-discriminatory market place for access to consumer credit, promoting responsible credit-granting and credit use, and effective redress and to promote a South African consumer credit market that is fair, transparent, accessible and dynamic. For Credit Transaction problems, the Ombudsman is Nicky-Lala-Mohan. For Debit Counselling problems, the Ombudsman is Nomsa Motshegare.
Call Centre: 0860 627 627/ 077 781 6431/ 0861 662 837
The Ombudsman For Short Term Insurance
The Office of the Ombudsman for Short-Term Insurance provides consumers with a free, efficient and fair dispute resolution mechanism to resolve disputes with insurers. The Office can assist consumers with the following personal lines short-term insurance such as motor, home owners (Buildings, householders (Contents), cell phone, travel, disability, credit protection insurance and commercial insurance on a limited basis, i.e. claimants such as small businesses, including a sole proprietor or trader, a juristic person, partnership or trust that has a turnover in the last financial year of less than R10 million. The Ombudsman For Short-term Insurance is Advocate Deanne Wood.
Call Centre: 011 726 8900
The vision of the Office of the Tax Ombud is to strengthen taxpayers’ confidence in tax administration. The Office of the Tax Ombud is committed to being an efficient, independent, impartial and fair redress channel for taxpayers. The Tax Ombudsman is Judge Bernard
Call Centre: 0800 662 837/ 012 431 9105
Pension Fund Adjudicator and Retirement Fund problems
The Pension Funds Adjudicator is a specialist tribunal that aspires to be a respected institution that makes binding and final determinations in pension fund complaints submitted to it in terms of the ACT. The mission of the OPFA is to resolve complaints in terms of the ACT to uphold the integrity of the pension fund industry and to protect the interests of pension fund members. The Pension Funds Adjudicator Is Muvhango Lukhaimane.
Call Centre: 012 3461738 / 012 748 4000
Website: www. pfa.org.za
National Consumer Commission
Promote compliance with the Consumer Protection Act through advocacy and enforcement, to ensure fair business practice and to uphold the social and economic welfare of consumers and to be the leading institution in consumer protection that is professional, responsive and effective. The National Consumer Commissioner is Ebrahim Mohamed.
Call Centre: 0860 003 600/ 012 428 7000
Ombudsman – City of Cape Town
We investigate and facilitate the resolution of public complaints against the administration. We render as an independent, impartial, unbiased, non-prejudicial and apolitical ombudsman service, which mainly entails alternative dispute resolution, alongside advocacy, relationship management and communication.
Call Centre: 021 400 5487 / 021 400 1944
Address: 3rd floor, Tower Block, Cape Town Civic Centre, 12 Hertzog Boulevard, Cape Town.
ICASA (Independent Communications Authority of South Africa)
The Independent Communications Authority of South Africa (ICASA) acts as a watchdog of the telecommunications, broadcasting and postal industries. The Authority is mandated to receive complaints from the public about services provided by telecommunications, broadcasting and postal licensees. The providers of telecommunications services and products have a duty to give consumers fair hearing and settlement with respect to complaints about poor services and faulty equipment.
Call Centre: 021 561 6800
Address: Ground floor, Knowledge Park 111, Heron Crescent, Century City, Cape Town
Department of Labour Ombudsman South Africa
Call Centre: 0860 103 236/ 0860 662 837
Ombudsman Community Schemes
The Community Schemes Ombudsman Service is a statutory dispute-resolution service for owners and residents of community schemes, including sectional title schemes, share block companies, homeowners’ associations and schemes for retired persons. The chief ombudsman is Advocate Seeing Letele.
Call Centre: 010 593 0533
The Financial Service Conduct Authority (FSCA)
The financial Service Conduct Authority (FSCA) Formerly FSB which regulates the financial services industry. Commissioner for Investment problems is Ms. Katherine Lee Gibson.
Call Centre: 0800 203 722/ 012 428 8000
Medical Scheme problems
The Council for Medical Schemes is a Statutory body that supervises medical schemes. The acting registrar of Medical Schemes is Dr Sipho Kabane.
Call Centre: 0861 123 267
Website: www. medicalschemes.com
Call Centre: 0800 601 011
Tel. 012 400 2000
Dept. of Labour – UIF
Tel. No. (021) 468 5500 / (021) 468 5502/4
Tel. No. (021) 941 7000
Email: Thozama.firstname.lastname@example.org email@example.com
Tel. No. (021) 391 0591
Dept. of Social Welfare – Western Cape
CHILDREN AND FAMILIES PROGRAMME
The main aim of the Children and Families Programme is to help build families that function well and communities that care for, protect and develop children appropriately.
Ms Sherene Lucas Tel: 021 483 4016 E-mail: Sherene.Lucas@westerncape.gov.za
Ms Ancilla Adonis Tel: 021 483 4631 E-mail: firstname.lastname@example.org
Ms Nomfanelo Hobongwana Tel: 021 483 6135
Ms Esmarie Beukes Tel: 021 483 6090 E-mail: Esmarie.Beukes@westerncape.gov.za
Ms. Lynne Edwards Tel: 021 483 2643 E-mail: email@example.com
Ms Madelene Junies Tel: 021 483 0164 E-mail: Madelene.Junies@westerncape.gov.za
Mr Igsaan Williams Tel: 021 483 4021 E-mail: Igsaan.Williams@westerncape.gov.za
GETTING A MAINTENANCE ORDER
As parents, we have a legal duty to financially support our children. If you’re the primary caregiver of a child, you have the right to apply to a maintenance court for an official demand that the other parent contributes monthly to the support of the child. Full procedure at https://www.westerncape.gov.za/service/getting-maintenance-order. Applying for a maintenance order is free.
ENFORCING A MAINTENANCE ORDER
If the court has ordered that a parent must pay child support, it’s a criminal offence not to pay. If the person who has been ordered to pay maintenance doesn’t pay, even though the court has ordered them to do so, you need to: Go to the maintenance office and complain. It’s important to make a formal complaint whenever the other parent doesn’t pay.
Corner of Dobson Road and Old Klipfontein Road, Athlone, 7764. (It is situated on top of Nedbank)
Tel. No. 021 697 1735
1st Avenue Eastridge Mitchell’s Plain, 7785
Tel. No. 021 370 4200
The Court Manager is: Ms Y Ismail
Church Street, Wynberg, 7800
Tel. No. 021 799 1931 / 1991 / 1992 / 1993 / 1994/ 1995 / 1996
Customer service: 0860 10 20 43
Whatsapp: 067 418 9565
Client Care Centre 021 941 1377 (Available 24hrs a day)
Report Fraud/Stolen card: 24hr Client Care Centre on 021 941 1377.
First National Bank (FNB)
Customer service: 087 575 9404
Emergency No. (24 Hour) 087 575 9406/ 011 369 1189
Report Fraud (24 Hour) : 087 575 9444/+27 11 369 2924
Complaints: 087 575 9408
Customer service: 0860 123 000
Emergency No. (LOST OR STOLEN CARDS): 0800 020 600
Report Fraud (24 Hour) : 0800 020 600
Complaints: 087 575 9408
Customer service: 0860 008 600
Emergency No. (LOST OR STOLEN CARDS) (24 Hour) 0800 111 155/+27 (0) 11 501 5050
Report Fraud (24 Hour) : 0860 557 557/+27 (0) 11 501 5089
Complaints: 0800 41 41 41 Email: firstname.lastname@example.org
Customer service: 0860 555 111
Emergency No. (LOST OR STOLEN CARDS): 0800 110 929
Report Fraud (24 Hour) : 0800 110 929
Client Complaints Helpline on 0860 444 000 Email: email@example.com
Corruption – 0800 000 909 or firstname.lastname@example.org
African Bank Limited
Customer service: 0861 111 011
Emergency No. (LOST OR STOLEN CARDS): 0861 000 555
Client Complaints Helpline on 0861 123 456 Email: CExperience@africanbank.co.za
Anonymous complaints or Tip-offs: 0800 633 633 Email: email@example.com
Free monthly online magazine for those in debt review and dealing with debt. Easy to read on your computer or phone. It contains helpful tips and advice on how to make the most of the debt review process and how to avoid common mistakes during the process. The magazine has a service directory of NCR registered debt counsellors if you are looking for help and contact details for the bank’s debt review departments.